Citizens Advice Northumberland Volunteer Adviser Adviceline

If you want more flexible hours, like communicating over the phone or by email, and want to make a real difference to people's lives by helping them find a way forward with their problems, then this is the role for you.

On Adviceline, you will provide an essential, accessible advice service via telephone and email. You will interview clients to find out their needs and to gather information about their situation. Then you will use our extensive information system to find the right solution for the client. You will work with the client to agree on the next steps to move them forward in resolving their problem.

You will volunteer at our Advice and Information Hub in Ashington, a dynamic, vibrant environment. You can choose when you volunteer to suit you, such as volunteering around school hours or caring responsibilities with Adviceline open Monday to Friday, 9-5. Once fully trained, there are opportunities to work at home. We pay agreed travel expenses to and from your home to your local office or training venues.

Volunteering on Adviceline is also a great option if you want to move into work. You could be returning to the workplace when your children start full-time education; after being a carer; or looking for a step towards the workplace. Whatever the reason, you can gain valuable employability skills and experience.

Previous advisor experience is not necessary as full training is provided. However, you will need some IT experience due to a lot of the training being online: e-learning; video calls; online workshops. IT is also used in the role: our call handling system; online research on our information system; case recording; written correspondence.

Please note - Basic DBS required when working solo with clients - usually after 6 months